Billing and Insurance

T.J. Samson Community Hospital accepts most major health plans, but please feel free to contact us in advance of your appointment to confirm. 

A few things to keep in mind if you do have insurance:
  • Bring your current membership card with you at the time of registration. 
  • Remember that hospital insurance plans do not normally fully cover your hospital bill. 
  • Understand that your insurance coverage is a contract between you and your insurance company—not the hospital. 
  • Expect additional bills from your doctor/surgeon, radiologist, pathologist, and anesthesiologist.

We will bill your insurance as long as we have complete information, but you are responsible for charges not paid by your insurance.

If your insurance requires you to pre-certify, pre-authorize, or get a second opinion, you and your physician’s office must do this prior to your surgery date. If your surgery is elective, it may be cancelled if financial arrangements are not made before surgery. 

Financial Assistance
We want your experience with T.J. Samson to be as pleasant as possible. We will work with you to make financial arrangements, if necessary. It is the policy of T.J. Samson Community Hospital to provide financial assistance to patients in need. Please contact a financial counselor for detailed information about our assistance programs. 


Online Bill Pay
Online billing services bills can be paid through mail, in person at the cashier’s office or online. We accept cash, checks, debit cards and all major credit cards. If you need help understanding your bill, please call the business office.


Billing Contact Numbers and Questions

T.J. Samson Community Hospital customer service representatives can help answer questions you may have about your hospital bill.  Representatives can be reached Monday - Friday 7AM to 5PM.

  • For questions about hospital fees or to make a payment over the phone please call 270-651-4128.

  • For Anesthesiology billing questions please call 270-651-3243.

  • For Hospitalist billing questions please call 270-659-3383.

  • For Radiology billing questions please call 270-651-4916.

  • For TJ Health Partners billing questions please call 270-651-1111

Frequently Asked Questions
Before contacting a customer service representative, you may want to read these frequently asked questions:

When will I receive my hospital bill?
After our billing department has contacted your primary, secondary and tertiary insurance companies and they have paid the claim, you can expect to receive a bill within 30 days.

What charges will be included on my bill?
Your hospital bill will include all of the hospital charges for treatment and services you received at our facility.  Your bill will not include emergency room physician charges or charges for your personal care such as those from your personal physician, surgeon, anesthesiologist, pathologist, radiologist or other physician consultants.  You will receive separate bills from these physicians.

When is payment due?
Payments are due within 30 days of receiving your bill.

Can hospital bills be paid for by credit card?
Yes.  We accept Visa, MasterCard and Discover credit card payments.

What if I can't pay in full by the due date?  How do I make payment arrangements?
If you need to make payment arrangements, please contact our customer service department Monday - Friday 7AM to 5PM.

I received a copy of my bill but do not understand the charges.  Can I meet with someone face-to-face to get my questions answered?
Yes.  Our customer service representatives would be happy to answer your billing questions at a time convenient for you.  You can call 270-651-4128 to set up an appointment or visit our business office located on the first floor near the Wound Care Center entrance.

I have insurance but it wasn't filed.  Can I still turn it in?
Yes.  Please call us at 270-651-4122 to give us your insurance information.